Support     quick navigation: product groups

Support is something we think we are good at. Not only in advice during the decision making stage, but also in the way we get the products to the end user and in our after-sales. We regularly make inquiries with our customers on how we can improve our support, so if you have any suggestions, please contact us and help us to become even better.

Telephone support

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If you need your equipment for your profession or you are a student and depend on your equipment:

Please contact us by phone at:
during business hours 8:30 AM - 5:00 PM ("Eastern standard time"):
03 901 63729

We love to inform you, so also if you do not depend on your equipment for your work or study, please feel free to contact us by telephone.

Email support

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If you send us in your questions by email we can investigate and prepare and either send you an answer by email, or we will call you. Please leave your phone number in all cases.

Send your queries to:

support: send an email to: support AT pacificvision.info .

 

Mail support

 

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If you want to and are not in a hurry, you can also contact us by post. Please include your telephone number for a reply. If you want us to contact one of your (grand) children or the neighbour, please let us know and include their telephone number.

Send your letter to:
Pacific Vision
2 McFarlane Street
Northcote, Melbourne VIC 3070
 


 

Support on product groups

CCTVs

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What is a CCTV?
CCTV stands for "Closed Circuit Television System". It is a reading system where the material you want to read, is viewed by a camera and presented on an internal or external monitor. This viewing is live which means that the image will change the moment you change / move the image.

CCTVs can be used from viewing small notes and photos to reading books, depending on the CCTV. Generally speaking for viewing photos the magnification should be as small as possible, but for reading of texts, depending on your eye condition, the magnification could go up to above the 35x. The bigger the magnification needed, the more you need to move the text and the better it is to have a big monitor. On the other hand, the bigger the monitor, the less portable the unit is and not everybody will be helped with a big monitor, for example people with tunnel vision. It is important to orientate and test which model is best. Read more on magnification and overview.

You can choose pocket CCTVs with a built-in monitor that fits into a pocket: of course the monitor is small here, but it is really handy to take along.

A portable CCTV is either meant to read during travel (built-in batteries), or to easily take along to a different location and connect to a television or monitor and is bigger than the Pocket CCTV.

There are CCTVs that use the display of a (laptop) computer as display - very handy if you need a laptop and also want to read print / notes.

There are Transportable CCTVs with a 15" or relatively big 17" WideScreens that still can be taken from A to B.

And finally, there are desktop CCTVs. These are not meant to move around, but do offer the ultimate in reading comfort if you want to read volume, like big books. The monitors are generally speaking large (19" or larger).

 Phone software

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Mobile telephones have small screens. Generally speaking also the contrast / brightness are not too good for reading the texts either. Special software on selected phones allows the screen texts to be spoken out. See our phone software section.