I have now received 2 products from Pacific Vision and both times I have had great service. My Braille U2 QWERTY was funded through NDIS and PVI staff have shown patients in explaining and helping me when I get stuck with using my QWERTY. I have been able to use this in many situations, taking notes at meetings, using dot points for prompts at forums and using the Braille display to read out questions in interviews. The Beetle is my second purchase from PVI, very sleek, compact and hides itself very well in my backpack. This little note taker allows me freedom and privacy when traveling on public transport. Thank you Pacific Vision for your great products.