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Return Policy

Can I return an item?

If you wish to return a product purchased form Pacific Vision International that is faulty you can request a return by contacting us at or call us on 1800 756 849. For all Pacific Vision products, you have up to fourteen (14) calendar days from the time you received your item(s) to initiate a return.

Software items are ineligible for a return.

How to return:

To return your item(s) to Pacific Vision International, you must contact the Geelong office to get a Return Material Authorization (RMA) number, and return shipping instructions.

Make sure to write down the (RMA) number that you have been given, on the box you are sending to us.

Then return the items(s), we will assess your product and contact you regarding your options.

The Geelong office is open from Monday to Friday from 8.30 to 16.00.

Technical problems with your new product:

If you are having trouble with your new product, email us at and we will put you in contact with the appropriate person.

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