Return policy


14 Days Return Policy

If you wish to return a product purchased from Pacific Vision Australia that does not meet your needs, you can request a return by calling us at 1800 756 849. For all Pacific Vision products, you have up to 14 calendar days from the time you receive your item(s) to initiate a return.

Software items ineligible for a return


How to Return

To return your item(s) to Pacific Vision, you must call the Geelong Office and speak to one of our representatives, to get a Return Merchandise Authorization (RMA) number, and return shipping instructions.

Make sure to write down the RMA number that you have been given, on the box you are sending to us. Then return the item(s) to the address provide.   Products must be returned using the original packaging.

Once we receive the item(s), we will issue a refund for your product, excluding shipping fee. Note that the way your refund is processed depends on your original payment method. *

The Geelong office is open Monday - Friday from 9:00 a.m. to 5:00 p.m.


Technical problems with your new product

If you're having trouble with your new product, please call 1800 756 849 and we will put you in contact with the appropriate person.

*Restocking fee may apply if products are not received in good condition.

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