FAQ

Please see below for some of the more commonly asked questions, if you need more information please call or email us.

Common Questions
How do I contact you?
You can call us on 1800 756 849
 or email us: office@pacificvision.com.au

Magic and OpenBook

Can I receive my software electronically?
Yes: We can email the software to you with an online user manual.

Can I receive my software upgrades electronically?
Yes however we must have your current email address in our data base. To update your details you can email us at  office@pacificvision.com.au  We will require your name and your software serial number for security reasons.

What is a Freedom Scientific Software Maintenance Agreement (SMA)?
This is the most economical way to keep current with the latest versions of Freedom Scientific software Magic. SMA holders receive two consecutive upgrades at up to 50 percent off the regular upgrade price. You have the option to download the upgrade directly from the Freedom Scientific Web site.

Please remember that Freedom Scientific are based in Florida so there is a significant time difference.

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